Refund and Cancellation Policy

Last updated: 12 October 2026

Hello Astro sells talk time: minutes of conversation, in packs, as a one-time purchase. There is no subscription, so there is nothing to cancel and nothing renews.

No refunds

A pack is talk time added to your app the moment you pay, and it is yours to use whenever you like: purchased minutes never expire. For this reason all purchases are final and are not refunded, whether the minutes have been used or not, and a reading you did not agree with is not a reason for a refund. A reading describes tendencies as the tradition sees them and is not a guarantee; see the disclaimer.

Your first 3 minutes are free, so you can try the app before you buy anything.

If something went wrong with a payment

• Charged, but the minutes were not added: write to us with the payment reference and we will add the minutes you paid for.
• Charged twice for the same pack: the second, mistaken charge is returned to you in full.
• A fault on our side stopped you from using minutes you paid for: we add those minutes back.
• Money was debited but the payment failed: no purchase was made, and your bank returns the money by itself, normally within 5 to 7 working days. You do not need to ask.

How to reach us

Write to support@kolabx.com with the date, the amount and the UPI or Razorpay payment reference. We reply within two working days.