Support

We reply within two working days.

Write to us

Email support@kolabx.com. For anything about a payment, please include the date, the amount and the UPI or Razorpay payment reference from your bank or UPI app, so we can find it quickly.

Common questions

I paid but my minutes were not added

Minutes are added as soon as Razorpay confirms the payment, usually within a few seconds. Close the app fully and open it again to see the new time. If they are still missing after ten minutes, write to us with the payment reference and we will add them.

Money left my account but the payment shows as failed

When a payment fails after the money has been debited, the bank returns it by itself, normally within 5 to 7 working days. Nothing more is needed from you. If it has not come back by then, write to us.

How are minutes counted?

Only the time actually spoken, by you or by the app, is counted. A typed answer is counted as the time it would take to say aloud. Your kundali, numerology, Lo Shu grid and the full report do not use minutes.

I changed my phone or reinstalled the app

There are no accounts, so your minutes stay with the app on your phone. On iPhone they return when you sign in with the same Apple ID. If your minutes did not come back, write to us with a payment reference and we will restore them.

An answer seems wrong

The chart, dashas and tables are calculated; the reading is written by an AI and can be mistaken. Tell us what was asked and what was answered, and we will look into it. Please read the disclaimer.

Can I get a refund?

No. A pack is talk time that never expires, so purchases are final and are not refunded. If you were charged and the minutes were not added, or you were charged twice, write to us and we will put it right. See the refund policy.

Company

KolabX Entertainment Private Limited
Mumbai, Maharashtra, India
support@kolabx.com